Free UK delivery on orders over £40
Free international delivery on orders over £120
Beautifully made in the UK
Cherished by our collectors around the world
With love from Alyssa
Exquisitely made and beautifully packaged
Free UK delivery on orders over £40
Free international delivery on orders over £120
Beautifully made in the UK
Cherished by our collectors around the world
With love from Alyssa
Exquisitely made and beautifully packaged
If you’re looking for a bit of help
or advice, you’ve come to the right place!
Our office and workshop opening hours are Monday to Thursday, 10am until 5pm. We are now closed on Fridays. Near Christmas, our office opening days and hours are often extended. We do not have a public showroom or shop, but our website is open 24/7!
If you would like to personalise our jewellery, please get in touch! Depending on what the item is, it can have a birthstone added, engraving, additional pendants with initials or numbers and much more.
Email alyssa@alyssasmith.co.uk and we will let you know if we can do this for you. Some pieces don’t have enough surface area to engrave onto or add a stone to personalise it for you, but for any enquiries, still pop us an email or a message on our social media platforms and we can discuss it with you.
Please remember that by personalising a piece of jewellery, it is bespoke and therefore non returnable.
Just think of it as a nectar point at Sainsburys or similar to Boots points! Each point is worth 1p. You get 4 loyalty points per £1 spent, so if you spend £100, your points will be converted into £4 of points to spend at Alyssa Smith Jewellery. You can spend your points whenever you like, or leave them adding up until you have enough to buy the piece you’ve had your eye on! If you spend £500 at ASJ you will have accumulated £20 to spend in our store. Please note that you cannot use loyalty points to pay for bespoke jewellery.
Unfortunately, as we do not have a public showroom, we cannot offer a collection service. However, postage to the UK is free for orders of £45 or over, so we will easily deliver the jewellery to your door- lovely and hassle free!
We do not have a showroom. We are an online business and only operate from our small workshop in Hertfordshire. The only time that you will be able to see our jewellery in person is at Silverstone events such as MotoGP and Formula One, and Goodwood festival of speed. We update our customers regularly throughout the year with any events we will be attending in person.
We do not stock shops or boutiques at this time- we like to keep our jewellery exclusive!
For any tracking queries and information, please email us with your order number, name and delivery/shipping address and we can provide this for you as soon as possible. To check any tracking numbers given, go onto the ‘Royal Mail Track and Trace’ website and type in the tracking number provided automatically via email upon dispatch of your order. For any further information with regards to your order, get in touch and we will get back to you as soon as possible!
If your order has already been sent to your old address, you may have to contact your local post office or Royal Mail to try to get your mail redirected. It is your responsibility to let us know of any delivery address changes before your order is sent. Once the order is sent, it will no longer be our responsibility.
However, if your order hasn’t been sent, it’s easy! Just give us an email or call and we will change your address for you to your new address so that it doesn’t go missing! Please do let us know as early as you can about any address changes, as we cannot be held responsible for any wrong delivery addresses provided by our customers at the time of ordering.
Our gift vouchers expire 6 months after the date of purchase.
Unfortunately, this is not possible. Our website updates the loyalty points using automatic coding, therefore we are unable to backdate or transfer any loyalty points from other accounts- Sorry! Please remember, to accumulate loyalty points, you must first register an account (it’s free, easy and takes a few minutes!)
Delivery to the UK and Channel Islands is free of charge for orders totalling £40 or over. Delivery for orders under £40 will be charged at £4.95.
International delivery to Europe and the rest of the world is charged at a flat rate of £10 for orders placed and totalling under £120. International delivery for orders totalling £120 or over, is free of charge.
Delivery times for locations outside of the UK and Channel Islands vary by country, and can take anything from a few days, to approximately 4 weeks at very busy times, depending on where in the world the order is sent to. Please do contact us if you would like to find out more about International delivery times. International orders are sent as standard with our Royal Mail international signed for service.
If you would like your order sent via another delivery carrier such as UPS or DPD for a faster international delivery service, please get in touch with us via phone or email, and we will be happy to assist you and provide you with cost estimates for these services, depending on your delivery country.
Bespoke jewellery orders placed under our bespoke jewellery service are not exempt from delivery charges, and these delivery charges will very much depend on the bespoke piece and its value, which will be discussed at the time of ordering and paying for a bespoke piece.
For UK orders, we will normally use the Royal Mail 2nd class recorded postage service to send our items, and this can take around 3-5 working days. If you would like to upgrade your postage to Royal Mail 1st class, estimated to take between 1-3 working days for delivery, or the next working day Special Delivery service instead, please do get in touch with us before placing your order to check whether this is possible, or within 1 hour of placing your order, and we can organise this for you at an extra cost, providing the item is in stock and able to be sent on the date specified.
Sending items out via a next ‘working day’ delivery service will depend on whether the items you have ordered are all in stock, and available to be sent by our team. As some of our items are made to order, we cannot offer this service on everything we sell. Please do give us a call or an email to discuss upgrading your postage after, or before placing your order and we will be pleased to help you further with any requests you may have.
At Alyssa Smith Jewellery, we use a number of Royal Mail services to post our parcels- including royal mail second class recorded delivery as standard for UK addresses, which normally takes around 3 – 5 working days from the date of dispatch.
International orders are usually posted via royal mail tracked and signed for, and the delivery time will depend on the destination.
If you require your order for a specific date, or you are in a hurry to receive your order (we know that sometimes it is difficult to wait to get your sparkly hands on your new treats!) we may be able to upgrade your postage from the standard second class recorded service we offer, to a first class recorded service, which is estimated to take between 1 – 3 working days, or a next working day, delivery before 1pm service with royal mail, called ‘special delivery’ – This availability is dependent on what the item is, so please do get in touch if you would like to talk to us more about this. The ‘special delivery’ service is only available to UK and Channel Island customers only, and would incur an extra delivery cost.
Please do get in touch with us if you would like to find out if your postage can be upgraded, and to discuss your options. You can either phone us during working hours (Monday – Thursay, 9am – 5pm) on 01462 682843, or send us an email using our website contact form.
For international order deliveries, we can sometimes use a courier service for a faster than our standard international delivery times, depending on whether your item is in stock and ready to dispatch, and where in the world you are. Please do get in touch, using the details above to discuss this if you would like to find out more about this international service.
Delivery overseas is absolutely free for our website orders, if your order exceeds £120.
Delivery overseas for website orders under £120 is charged at £10.
Delivery for jewellery made under our bespoke jewellery service is always charged, and this price will be determined by each bespoke item and its value.
Please do get in touch with team Alyssa if you need any help working out what a delivery cost would be to your country, and we will be pleased to help you further.
We have various types of packaging at Alyssa Smith Jewellery, including lovely boxes, travel pouches, and other seasonal and special edition packaging too.
You will often find extra touches in your delivery, including sweeties or little chocolates! The only reason you won’t get a ‘yummy’ in your parcel is if we run out- but we will pop one in your next order for sure!
Our pouches are a fantastic way to take your jewellery away on your travels- and often our charms and anklets are delivered in pouches.
We also sell beautiful branded gift bags with rope handles, which can be ordered at the checkout- a lovely touch if you’re giving gifts!
If you want to order a piece of jewellery for a specific date, please get in touch as soon as you can. We can sometimes post quicker than the turnaround stated on our website- we will always try to meet your needs! We offer a next ‘working day’ delivery service to UK customers, but this would depend on whether the item you require is in stock and available to ship or if it is a cut to order item that is created in multiple steps.
We offer next working day delivery using Royal Mail’s ‘special delivery’’ service to anywhere in the UK for a small fee, as long as the item(s) you have ordered are in stock and ready for dispatch, and that the order itself and the additional postage payment is made before 3pm.
Any international orders or orders sent to Ireland are not eligible for next day delivery unfortunately.
Some exclusions may apply, so please contact us for any further information with regards to additional charges and how to pay for next day delivery. Please note that if you would like next day guaranteed delivery for a Saturday, this is not counted as a ‘working day’ so would cost a little more.
Please enquire for more details, and get in touch with us as early on in the day as possible- and we will be happy to help, and try our best to run around like Santa’s elves on Christmas eve if it can help get that special gift to you on time!
Yes! If you would like to send your order to a different address to the billing address (such as a friends address, your parents or work) then just change this at the checkout in the ‘shipping address’ details and we will do the rest.
Need to change the shipping address but already placed the order? Contact us as soon as possible to see whether this is possible.
Some orders are shipped within 1 hour of the order being placed (sometimes we are very quick!) so please bear this in mind that if your order has already been processed, it may not be possible to change the shipping address.
If you realise your address is wrong, please do try and email us or phone us within 1 hour of ordering and we will change this for you. Some orders are shipped out within 1 hour of the order being placed, so please bear this in mind that if your order has already been processed, it may not be possible to change the shipping address or any details on it.
It is your responsibility to check you have provided us with the correct delivery address, door number and postcode, and we cannot be held responsible for any deliveries which are sent to the wrong address, if the wrong details were entered at the time of ordering. So please do contact us as soon as possible if you notice a mistake on the delivery address- we will do our absolute best to help!
We send our jewellery in a plain jiffy bag, which has a Royal Mail label on the front. We must legally put our return address on the label in case a parcel goes missing in transit so it can be recovered.
Unfortunately this is not uncommon with sterling silver jewellery of any type- however, it is easily rectified!
Our jewellery is made of sterling silver, which tends to tarnish slightly over time and with day to day wear. Jewellery can even tarnish when it has been sitting in a box- unless the box is completely airtight- but this is nothing to worry about and can be fixed!
Tarnishing (or oxidising) is due to the presence of natural gasses in the air we breathe, or materials around you. Some factors around you can cause silver to tarnish quicker than others- makeup, heat, chlorine, showering in your jewellery, chemicals or cleaning products, sweating (sorry, ‘glowing’) , moisturisers and perfumes… the list goes on!
This is why it’s important you look after your jewellery- you don’t have to do it every day, but it is absolutely worth it to keep your jewellery looking shiny and new. Treat your jewellery to a polishing cloth (we sell these or you can use your own) and give it a good rub every week or so: you will be amazed at how much brighter your jewellery looks afterwards! It is worth investing in a silver/gold dip as well for items without stones. A little dip, and your chains and 3 dimensional pieces will be looking as shiny as ever!
If you are wanting to polish something such as a ring or a little 3D charm perhaps, you can take a very soft brush, bowl of warm soapy water, and give the piece a gentle scrub, then gently pat dry.
If you would like a different chain length for your necklace/anklet/bracelet than those we offer as standard on our products, please get in touch and we’ll help make our jewellery the perfect fit for you!
We recommend taking a moment to measure your ankle/wrist/neck or measuring the length of your current favourite jewellery, then just give us an email with the length you require, and the item(s) you are wanting to order, so that we can help arrange this for you.
This service isn’t available on every piece of jewellery we sell, but it is widely available on most items, so please get in touch for more advice and help. Please do double check the length you would like to order, as jewellery which has been altered from our ‘standard’ lengths, cannot be returned for a refund, or exchanged once it has been made to your specific, bespoke length.
It is a legal requirement to hallmark all sterling silver over a certain weight. Although most of our jewellery falls under this weight, most pieces of ours are hallmarked anyway, either with a standard 925 marking or our unique and individual UK designer hallmark. If you would like to know if the piece of jewellery you are wanting to buy is hallmarked, please contact us and we can let you know. Some extremely small pieces are not hallmarked as there simply isn’t enough surface area for it.
Our bespoke gold jewellery is hallmarked, and sterling silver bespoke jewellery can be hallmarked upon customer request, at a small additional fee if it falls under the compulsory hallmarking weight.
We have our own hallmark registered with the Assay office in the UK, with the initials (ALS). This is a unique hallmark which no other company or designer can use on their jewellery, and stands for Alyssa’s full name- Alyssa Lianne Smith. This has been a registered hallmark since back in 2007- fancy!
Our bespoke race track charms differ slightly from the ones you see in our online collections. The charms in our motorsports online collections are cut in small batches in order to make them as small and intricate as possible, then hand finished and polished. These measure approximately 1.5cms in size per track.
Our bespoke charms are drawn out, and then cut by hand for each customer by Alyssa and her little hack saw, so are a little bit bigger than the ones we laser cut. It depends on each track individually, but each bespoke race track charm measures around 1.8 – 2.2cm’s in size- a bit bigger than the ones in our online collection. With our bespoke track charms, we will also offer the option to have the circle cut in at the start/finish line, or to have the track without the circle at the start/finish line, as well as all sorts of other personalised touches such as engraved dates, names and numbers along the edge of the track, to gorgeous gemstones set along the track edge, perhaps from where you sat, or a place which holds a special memory for you. We can set all different types of stones into our race tracks, and a personalised, bespoke race track charm is a lovely touch!
Like the tracks in our online collections, our bespoke track charms are also able to be fitted with Pandora compatible sliders- just let us know if you need one!
If you would like a track made that we don’t currently sell in our online collections, then our bespoke jewellery service is for you, as we can make nearly every track in the world as a one off, made to order piece! Do get in touch with us if this is something you would like to talk to team Alyssa a bit more about, as we absolutely love creating special tracks!
Our tracks can be made into earrings, charms, necklaces, bracelets, anklets, cufflinks and tie slides under our bespoke service.
We’ve done the research and compiled our customers buying habits from the last 10 years and our most popular chain length for a women is the 18 inch chain for a necklace- if you’re unsure about the person you’re buying for, an 18 inch chain is usually a safe bet! If you’re still worried, get in touch with us and provide us with a rough dress size for the person you’re shopping for so we can help you pick the right length. We also sell extension chains for making your existing necklaces longer!
Yes, all of our jewellery is sterling silver, and not silver-plated (silver plated means a base metal just coated in sterling silver). We also sell rose gold and yellow gold plated sterling silver. This means that the jewellery is made completely in sterling silver, and then dipped in a coating of either rose gold or yellow gold. We do love to combine gemstones and pearls into our jewellery as well. Our bespoke jewellery can be made in everything from sterling silver, to different types of gold, and platinum too.
In our online collections, we have some gorgeous ‘gold plated’ pieces, which have been made in sterling silver and dipped in a coating of rose or yellow gold.
If you would like solid gold, this is something we would be able to help you with under our bespoke jewellery service, where you can have anything you like made! We make our bespoke jewellery in sterling silver, gold, and platinum.
If you’re interested in having something made in gold- we work with both 9 and 18 carat gold, in yellow, white and rose (Rose is our favourite… but it’s also known as red gold, get in touch, and we will be happy to give you a quote and more information to get started!
Absolutely! Our sterling silver charms are all available with either a trigger clasp which comes as standard, and is ideal for normal charm bracelets, a round ‘ring’, measuring 6mm in diameter- for you to slide onto necklace chains or sweetie style bracelets, and finally- an ASJ branded Pandora style slider which is compatible with Pandora bracelets! When ordering a charm, tick the ‘pandora style slider’ option on the product which will change the clasp from a standard trigger clasp, to a clasp to fit your pandora bracelet.
Please note that it is a small additional cost to change the clasp to a Pandora style slider, or a 6mm ring – but it’s a small price to pay so you can team our charms with your favourite pandora bracelet!
With our bespoke jewellery, we can also make one of a kind charms to fit a Pandora bracelet- just let us know at the time of ordering your bespoke piece and we can arrange this for you.
We do! Engraving is a wonderful way to make a piece of jewellery extra special and personal, especially if it’s a gift. We can personalise and engrave many of our pieces and also offer a bespoke jewellery service, where we can turn your jewellery dreams into reality. Please get in touch with us om social media or via email to alyssa@alyssasmith.co.uk if you’d like to enquire about having a bespoke piece engraved, or something you have seen on our website.
Damaged goods:
At no cost to the customer, Alyssa Smith Jewellery Limited will replace or correct goods damaged in transit providing we receive written notification of such damage within 7 days of the date of posting, but not otherwise. We understand that sometimes things happen that are out of our control. such as damage in transit, bad weather which can play a part in damaging both the outer packaging of your jewellery, and occasionally the jewellery itself. We aim to fix this as soon as possible for you so that you can enjoy your jewellery!
Any breakages or issues caused by or resulting from external factors such as wearing jewellery in bed, doing housework, exercising, whilst swimming or in the shower/pool, or spraying perfumes/lotions on plated items is not the responsibility of Alyssa Smith Jewellery and we will not be liable for damage caused to our jewellery from such activities. We have a ‘care for your jewellery’ section on our website with tips on storing and looking after jewellery, which we recommend you refer to before purchase.
If a breakage or damage to your jewellery does occur, please get in touch with us as your jewellery, in most cases, can be repaired by Alyssa Smith Jewellery at a small cost – we want you to enjoy your pieces for years to come, and understand that accidents happen!
We are sorry to hear you are thinking of cancelling your order. Is there anything we can do to change your mind? Let us know and we will be pleased to chat with you and help with any concerns you may have. If you would still like to cancel your order, please do email us at alyssa@alyssasmith.co.uk or give the team a call on 01462 682843 within 1 hour of placing your order, so that we can arrange this for you.
The reason we ask that you contact us within 1 hour is because sometimes at busy times, your order may have left our workshop within 1 hour – We are very fast sometimes!
Please ensure that before you get in touch, you have as much information to hand as possible such as your customer name, order number, order date, item to cancel and the reason for cancelling
If you would like to cancel an order, and your order has already been dispatched- you can return any item to us, apart from pierced earrings- providing that the item(s) are in its original packaging, unworn, and in its original condition. We will assess the jewellery once it is returned, and if we are satisfied it is unworn and in its original packaging, we will offer a full refund, which will be processed within 3 – 5 days. Refunds will be minus any postage costs paid, where applicable. Returns must be made within 7 days of receiving the goods. Please enclose as many helpful details as possible within your package, including your name, order number, phone number, reason for return and email address if possible, so that we can contact you when your package arrives.
Before sending your item back, please do drop us a little email to let us know to expect the package, on alyssa@alyssasmith.co.uk
Returning the item(s) you would like to have refunded is your responsibility to return to us safely, and for those within the UK, we recommend using royal mail special delivery service, as we can not take responsibility for any items lost in transit
Returns from OUTSIDE the UK- please do NOT use our P.O box address, please contact us for an alternate address, as your jewellery may be lost in transit if you do not use a full address, which we will provide to you in writing.
If you are returning an order from outside of the UK, please refer to our international postage and packaging charges, which will be deduced from your total refund, where applicable. Please use a suitable and insured form of postage to safely return your order to us.
Refunds will be made to the original payment method minus postage and packaging (where applicable)
Returns made after 7 days of receiving the goods will not be issued with a cash refund, but can be exchanged for other items, or exchanged for a voucher for ‘Alyssa Smith Jewellery’ to the amount of the jewellery’s worth, for up to 28 days of the order date.
The total refund will be minus any postage and packaging paid, if applicable.
Exchanges of goods for vouchers, or alternative jewellery can only be made within 28 days of receiving your order. After 28 days have passed, we will not be able to accept any returns for exchanges.
We do not issue refunds for ‘postage and packaging’ on items that have been returned to us for a refund, where paid.
We may refuse a transaction for any reason or refuse service to anyone at any time at our sole discretion.
No refunds will be offered on any piece of bespoke jewellery at any time.
Due to hygiene reasons, we are unable to accept any refunds or exchanges on pierced ear earrings, including drop earrings, hoop earrings and studs, unless there is a fault with the item. Any fault must be reported immediately, and returned to us within 7 days of reporting the fault.
We are sorry to hear your jewellery isn’t perfect for you. Is there anything we can do to change your mind? Let us know and we will be pleased to chat with you and help with any concerns you may have. If you would still like to return your order for a refund or an exchange, please do email us at alyssa@alyssasmith.co.uk or give the team a call on 01462 682843 so we will know to expect your package shortly.
You can return any item to us, apart from pierced earrings- providing that the item(s) are in its original packaging, unworn, and in its original condition. We will asses the jewellery once it is returned, and if we are satisfied it is unworn and in its original packaging, we will offer a full refund, which will be processed within 3 – 5 days. Refunds will be minus any postage costs paid, where applicable. Returns must be made within 7 days of receiving the goods. Please enclose as many helpful details as possible within your package, including your name, order number, phone number, reason for return and email address if possible, so that we can contact you when your package arrives.
Returning the item(s) you would like to have refunded is your responsibility to return to us safely, and for those within the UK, we recommend using royal mail special delivery service, as we can not take responsibility for any items lost in transit
Returns from OUTSIDE the UK- please do NOT use our P.O box address, please contact us for an alternate address, as your jewellery may be lost in transit if you do not use a full address, which we will provide to you in writing.
If you are returning an order from outside of the UK, please refer to our international postage and packaging charges, which will be deduced from your total refund, where applicable. Please use a suitable and insured form of postage to safely return your order to us.
Refunds will be made to the original payment method minus any postage and packaging that has been paid(where applicable)
Returns made after 7 days of receiving the goods will not be issued with a cash refund, but can be exchanged for other items, or exchanged for a voucher for ‘Alyssa Smith Jewellery’ to the amount of the jewellery’s worth, for up to 28 days of the order date.
Exchanges of goods for vouchers, or alternative jewellery can only be made within 28 days of receiving your order. After 28 days have passed, we will not be able to accept any returns for exchanges.
The total refund will be minus any postage and packaging paid, if applicable.
No refunds will be offered on any piece of bespoke jewellery at any time.
Due to hygiene reasons, we are unable to accept any refunds or exchanges on pierced ear earrings, including drop earrings, hoop earrings and studs, unless there is a fault with the item. Any fault must be reported immediately, and returned to us within 7 days of reporting the fault.
If you requested a shorter/longer length for your bracelet/anklet chain, differing from the standard lengths as offered on our website, and you find that it does not fit you, unfortunately we are not able to refund your item.
However, you can return it to us, and we can change it within our jewellery workshop to another length (hopefully the correct length this time!) for a small fee. Repairs and alterations will be carried out either in our workshop in Hertfordshire, or at our partner workshop in London- Alterations may take a little while for us to do for you, but it’s important you get it right!
If you do need to alter your chain length again, we do recommend you take a moment to properly measure and make sure you request the correct length in cm or inches, if you are wanting to alter your jewellery chain length from our standard offerings.
If you require any help with this, just let a member of team Alyssa know and we will be happy to assist you, so that your jewellery is the perfect fit for you
Unfortunately, this service isn’t available on every piece of jewellery we sell, but it is widely available on most items, so please do get in touch for more advice and help
We’re very excited that you’re considering ordering a special bespoke piece from our bespoke jewellery service. These are our favourite projects! To get in touch with us about having a bespoke piece for yourself or someone else designed and made, please send us an email to alyssa@alyssasmith.co.uk with as much information about what you would like as possible.
This will help us from the early stages to get an idea of the special piece you are looking to have made. At busy periods, we operate a bespoke waiting list, and our workshop making slots get booked up throughout the year, so we recommend getting in touch as early as you can, especially if you have a deadline in mind (such as a special date).
We specialise in silver and gold jewellery, but we also work in platinum. Our gold jewellery is available in 9 or 18 carat and in yellow, rose or white gold. We also use gemstones in our bespoke jewellery, including diamonds. Incorporating a gemstone or engraving into a bespoke piece is fantastic for adding a bit of a personal touch, as each month of the year is represented with a different birthstone! We look forward to hearing from you and turning your jewellery dreams into reality in precious metals.
For website orders, your payment will be taken at the time of placing your order.
For bespoke jewellery orders, your payment will also be taken at the time of ordering, and after you have confirmed that you are happy with your design, and accepted your project specifications.
We will not be able to send any orders to their new homes until payment has been received in full.
If you’re talking about sweeties or choccies – keep them, they’re yours! We love to pop special treats into our orders, so you get a little extra surprise when you open your package!
However, if you ordered your jewellery on a day where we held a promotion and you received a free gift (for example, free silver earrings or a charm) then unfortunately, if you decide to return your entire order, then you will also need to return your freebies for your refund.
You can easily check the status of your order by logging in to your account, and checking your order status, or following the link to your tracking number that will have arrived via email upon dispatch.
If you can’t find the above information, please get in touch with us with your order number and we will let you know when you should be expecting it. Some of our jewellery takes longer to make and send out than other pieces as they are cut to order – thank you for your patience while we make your jewellery by hand!
Once your jewellery has left us, it will be in the hands of Royal Mail, upon which it is their responsibility to deliver the package to you. As a general estimate for a UK order, once it has left us, it takes around 3 days to reach you. If you are an overseas customer, it may take around 2 weeks to reach you, but can be longer during busy times with royal mail.
If you have purchased a pre-order item, the estimated delivery date will be in the product information, but if in doubt or you can’t find the details, get in touch and we will be happy to let you know when you should expect your order.
Oh dear! This is soooo easy to do, especially if the jewellery you purchased was a gift for someone! As annoying as this is, it’s not the end of the world and you do have a few options.
If the chain is too short- The easiest and quickest fix would be to purchase a little ‘add on’, of a sterling silver extension chain- our extender chains are 2 inches in length, and you can pop them on the back of the chain to make it longer.
If you would like to exchange the chain for another length (either longer or shorter) just let us know and we can arrange how to swap the necklace chain for you- but remember that if you would like to exchange the chain, it will need to be returned to us in an unworn/new condition, within 28 days
If you would like to swap your chain for a longer chain, this will incur a small additional charge, but if you let us know, we can arrange this for you- easy peasy!
If you would like to swap your chain and it has been longer than 28 days, then we unfortunately will not be able to exchange it for you. You will either have to buy an extension chain (super easy and quick fix) or buy a new chain, which you can find in our chains collection.
Oh no!!! We are so sorry to hear this, and this is not something we like to hear at all! Firstly, we are very sorry- and secondly, please do not worry because we will sort it. We pride ourselves on not just excellent jewellery, but excellent customer service as well, as our customers are so important to us and we absolutely want you to be completely happy with your special purchases.
Unfortunately, from time to time, delicate jewellery can get damaged in transit, even when we do pad it out well. It is possible for chains to tangle in a box, or even snap on rare occasions – we absolutely blame invisible gremlins inside the box for this- as there is no other explanation!
If you need to report a fault or damage to us, just let us know as soon as you receive the item- either by emailing us at alyssa@alyssasmith.co.uk, calling us on 01462 682843 during office hours, or send us a private message on facebook, Instagram or twitter. We will aim to get back to you as quickly as we can so that we can rectify this, and have you enjoying your jewellery in no time.
Please note that all damages must be reported to us within 24 hours of receipt of the jewellery.
If you have ordered more than one item, and each of the products has a different delivery time, we may hold on to your entire order until all items are ready- and then send them all together for you. This saves on postage costs and is more environmentally friendly, too.
This may be common when you place an order for a pre order item, combined with an item which is in stock.
If you would like your items sent at different times, just get in touch with us and we will send the items that are ready, and the others will follow once they’re also ready- please note, if we do this, it may incur an additional delivery charge.
If this is something you would like to discuss, please do get in touch with us and we will be pleased to help you.
Please notify us immediately, within 24 hours of receiving your jewellery and we will resolve the issue, and make sure you get the correct item as soon as we possibly can!
Oh no! It’s not like us to make a mistake… It may be that your order has been split, and different items will be arriving at different times. Please get in touch and provide us with your order number and as many details as possible about what’s missing so we can investigate, and look into the matter for you.
Unfortunately, we do not accept refunds or exchanges on earrings for pierced ears for hygiene reasons. However, if an item is faulty or damaged, absolutely get in touch with us and we will replace or fix them for you so you can enjoy them again!
Pre-order items are items that are currently being created/manufactured and are not yet ready to be dispatched to you.
To find out when a pre-order item will be dispatched, please check the product title and description for the piece you have ordered, where you will find further details.
For any more information, please contact us and we will be happy to help. As soon as your pre-order item is finished and ready to go, you will receive a dispatch email with your tracking information.
If you order an in-stock item and a pre-order item together in the same order, your order will normally be held back with us until the entire order, including the pre-order piece is completed and ready for dispatch.
If you would like the in-stock items to be dispatched before your pre-order items are ready, do email us or give us a call and we can discuss this with you further. There may be an additional postage fee to have your order separated.
We recommend you place separate orders with us for pre-order and in-stock items to prevent the delay of your in-stock item being posted to you.
Yes! Our opening hours are 9.30am – 5pm (UK time) Monday – Thursday.
Our office number is 01462 682843 so just give us a ring and let us know what you would like to order, and we can process this over the phone for you.
Please note, we cannot accept American Express payments – sorry!
Yes, providing it hasn’t already left us! If you’re going away, we can hold your order until you’re back. Please let us know by emailing alyssa@alyssasmith.co.uk or giving us a call and we will arrange this for you.
If you need to ask us something else and can’t see it here, please do get in touch with us and we will get back to you as soon as we can!